Screen won't turn off (Both Remotes)

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1 year 10 months ago #3193 by PhoenixF15E
Replied by PhoenixF15E on topic Screen won't turn off (Both Remotes)
I have the same issue.

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1 year 10 months ago - 1 year 10 months ago #3194 by David Li
Replied by David Li on topic Screen won't turn off (Both Remotes)
Please ensure you:
Are on the latest myServer (6.8 - look at the version number)
Update to the latest SmartRemote template
Have already updated to the latest smartremote.apk
Are using the latest 6.8 software (all)
Last edit: 1 year 10 months ago by David Li.

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1 year 10 months ago #3195 by bitzerjd
Replied by bitzerjd on topic Screen won't turn off (Both Remotes)
Check, Check and Check...

This morning the remote was in the dock (and off), I took it out, set it on the coffee table and it was on (Motion turn on)...it then wouldn't turn off.

I had to exit the app, go into settings, set the 15sec timeout and everything was fine.

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1 year 10 months ago #3196 by PhoenixF15E
Replied by PhoenixF15E on topic Screen won't turn off (Both Remotes)
Same:
  • MyServer 6.8.67.33613
  • SmartRemote Template 2024.09.05.46258
  • Latest APK
  • MyDesigner 6.0.1355.32611
  • fxApp.js from 9/5/2024 at 11:51AM
  • Rebooted both remotes several times
This was all working great until one of the recent updates broke the sleep setting.  The backlight is working as expected.

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1 year 10 months ago #3197 by bitzerjd
Replied by bitzerjd on topic Screen won't turn off (Both Remotes)
That is exactly what happened to me....

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1 year 10 months ago #3201 by davep
Replied by davep on topic Screen won't turn off (Both Remotes)
For anyone else affected by this please email me your TeamViewer ID so I can remote in and look at your systems. It might be as simple as caching but I'd like to see what's going on.

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