Apps displayed but non-clickable

Was any more troubleshooting done on this topic ? 
I'm h​​aving a very similar issue with my smartremote. I have the remote connected and displaying buttons and different pages. 
I can select different devices and "activities" but no devices ever respond to key/button presses. 
 

Fattykidd wrote:

Was any more troubleshooting done on this topic ? 
I'm h​​aving a very similar issue with my smartremote. I have the remote connected and displaying buttons and different pages. 
I can select different devices and "activities" but no devices ever respond to key/button presses. 

 

If that's using Harmony then you might be running into the problem where the hub disconnects from the driver (or vice versa, I'm not clear on the details) and the driver doesn't notice and commands just silently fail.

Andrew

I should have said that you can test for this by using the myServer command builder and running a GetConfig command against your Harmony hub. My Harmony hub has ID 1 in the AV family - yours might be different so you would need to adjust the number as necessary.

AV|1~GetConfig
 

If the hub has become disconnected you'll get an error in the system events log. As you say, normal remote commands fail silently but the GetConfig command either works or throws an error.
 

Andrew

I have also run into the Harmony issue. Works after a myServer restart and if you keep doing commands for a while.
Once left alone for some period of time, the GetConfig fails. In fact, every command from the remote fails.

I read on github that the hub needs some activity every 60 seconds. They mentioned a ping would keep the connection open.

I’m trying an experiment now. I wrote a short bash script that does a ping to the hub every 30 seconds. Running in the background now.

In a few hours, I’ll try the GetConfig and see how it goes.
 

The current Harmony driver is checking every 30 seconds to see if it is connected to the hubs. If not it will try to reconnect. Please let me know if you are still getting disconnected.

davep wrote:

The current Harmony driver is checking every 30 seconds to see if it is connected to the hubs. If not it will try to reconnect. Please let me know if you are still getting disconnected.

When you say current do you mean the new version 6.7.102.38663 dated 2024-02-19? This is where changelogs would come in handy.

Andrew