Remote Stopped Working after TV Software Update

More
9 months 2 weeks ago - 9 months 2 weeks ago #4511 by PhoenixF15E
Replied by PhoenixF15E on topic Remote Stopped Working after TV Software Update
As seen in Nmap, Port 20060 was open and ADB debugging was authorized on the TV in question.  MyServer wasn't checking Port 20060; it was coming straight back with disconnected and wasn't sending out the command.  Perhaps it earlier determined it wasn't connected and wasn't refreshing the status.  After a reboot it started working again.

There was an error with ADB before the restart; it's working now.  This may give a clue to the problem:
17/10/2025 16:21:05.21 · ERROR · AndroidTV.doCommand - Error in MoveNext - Object reference not set to an instance of an object.

I did issue the DisableSleep command and hopefully that will keep it working.  

  
Last edit: 9 months 2 weeks ago by PhoenixF15E.

Please Log in to join the conversation.

More
9 months 1 week ago #4533 by PhoenixF15E
Replied by PhoenixF15E on topic Remote Stopped Working after TV Software Update
As an update for anyone else with this issue, the problem popped up again and it looks like rebooting MyServer fixes it.

When my updated Sony TV rebooted, it broke the connection with MyServer and the TV wouldn't respond to commands.  This lack of connection also showed up with a red-X on the Sony TV power-testing panel in the driver.

Rebooting MyServer restores the connection with the TV.  I'm not sure why MyServer no longer reestablishes the connection like it used to, but at least there is a workaround.

Please Log in to join the conversation.

More
9 months 1 week ago - 9 months 1 week ago #4534 by David Li
Like we have mentioned before - we are supporting thousands of Sony TVs and don't have this issue.
Something funky with your setup / network.
What myServer controller hardware are you using? The Allonis Shelf mount?
Is your Sony and myServer using a static IP address?  Ie: fixed on the devices, not DHCP or reserved DHCP.
Last edit: 9 months 1 week ago by David Li.

Please Log in to join the conversation.

More
9 months 1 week ago #4535 by davep
Install the driver I just released. I added some more logging so I can better see what is going on.

Please Log in to join the conversation.

More
9 months 1 week ago #4536 by cjisble
Here is my debug log with the latest driver:
 29/10/2025 19:12:47.12 · DEBUG · Server.doCommand - AV|1~SelectDevice from dashboard-fx-h6pt29/10/2025 19:12:47.12 · DEBUG · SonyTVs.doCommand - Cmd=[1~SelectDevice] Client=[dashboard-fx-h6pt]29/10/2025 19:13:01.13 · DEBUG · Server.doCommand - AV|1~Power~On from dashboard-fx-h6pt29/10/2025 19:13:01.13 · DEBUG · SonyTVs.doCommand - Cmd=[1~Power~On] Client=[dashboard-fx-h6pt]29/10/2025 19:13:01.13 · DEBUG · SonyTVs.TX >>> - Sony A80K:*SCPOWR000000000000000129/10/2025 19:13:01.13 · ERROR · SonyTVs.SendCommand - Cannot send command to device Sony A80K - Device not connected29/10/2025 19:13:01.13 · DEBUG · SonyTVs.TX >>> - Sony A80K:*SEPOWR################29/10/2025 19:13:01.13 · ERROR · SonyTVs.SendCommand - Cannot send command to device Sony A80K - Device not connected29/10/2025 19:13:01.13 · DEBUG · SonyTVs.NetConnect - Device Sony A80K has connected.

Note that this is the first time I have seen the "has connected" message in a while.  Encouraged by this, I send the power on command again:
 
 29/10/2025 19:15:49.15 · DEBUG · Server.doCommand - AV|1~Power~On from dashboard-fx-h6pt29/10/2025 19:15:49.15 · DEBUG · SonyTVs.doCommand - Cmd=[1~Power~On] Client=[dashboard-fx-h6pt]29/10/2025 19:15:49.15 · DEBUG · SonyTVs.TX >>> - Sony A80K:*SCPOWR000000000000000129/10/2025 19:15:54.15 · DEBUG · SonyTVs.TX >>> - Sony A80K:*SEPOWR################

This time it worked.

Please Log in to join the conversation.

More
9 months 6 days ago - 9 months 6 days ago #4537 by David Li
Ok, so why is your Sony going off the network?
Sony TVs never go to sleep on the network.
By chance - do you see a "Economy" setting in the Sony TV? If so, shut that mode off.

"Sony TV's eco mode reduces energy consumption by adjusting settings like screen brightness and can be accessed through the Quick Settings or Home button on the remote, followed by navigating to Settings > Power and energy > Eco or the Eco Dashboard. Within this menu, you can find options like the Light Sensor, which adjusts brightness based on ambient light, and Idle TV standby, which turns the TV off after a period of inactivity. "
Last edit: 9 months 6 days ago by David Li.

Please Log in to join the conversation.

Time to create page: 0.201 seconds