Upgrade to Latest Version Hangs

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2 years 2 weeks ago #2971 by bitzerjd
Upgrade to Latest Version Hangs was created by bitzerjd
I've tried to upgrade to the latest version of myDesigner6 on three different PCs and each one fails at the same point.  It starts the download and when the bar is at the end it just sits there.  No error message, it just hangs.  Previously all the updates worked great.  On the bright side, it doesn't brick the application, if you cancel out the app will restart just fine.

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2 years 2 weeks ago #2972 by David Li
Replied by David Li on topic Upgrade to Latest Version Hangs
Download the myDesigner from the allonis.com support download site and install from there for now.

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2 years 2 weeks ago #2974 by bitzerjd
Replied by bitzerjd on topic Upgrade to Latest Version Hangs
That worked! Thanks

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2 years 2 weeks ago #2975 by cjisble
Replied by cjisble on topic Upgrade to Latest Version Hangs
The download completes successfully, but the installer never launches.  The alternative to downloading from the Allonis website is to browse to your temp directory and manually run the installer from there.

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2 years 1 week ago #2981 by allonis@bendavies.eu
Replied by allonis@bendavies.eu on topic Upgrade to Latest Version Hangs
I also have this problem - on 2 different PCs - but have worked around each time by grabbing the .exe from the temp folder and installing directly...

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