Update Hanging

myDesigner is independent of the smartremote.apk.
And it doesn't know if a client is connected to the myServer webserver or not. You should be able to update myDesigner not even connected to myServer.

What I suspect is in common is Windows. I suspect Windows has some update that locked folder write properties or something like that.

Yes, you can try uninstall / reinstall...or you can wait until Pacific timezone wakes up and we can take a look at your system via TeamViewer. Send us an email with your myDesigner PC's Teamviewer ID / password so we can remote in and check.
Thanx!

bowlingbeeg wrote:

@cjisble, my remote isn't offline. I successfully did the update.
 

My apologies.  I see a lot of messages from you and from bitzerjd, and I got confused.
 

I went to the Temp folder, and found the download of myDesigner6_Setup.exe. I ran it, and the update installed with no further issues.

I also had this problem when I tried to do the update on my PC shortly after it dropped. If you start the update process the download progress bar gets to the end and hangs, requiring you to kill the process in Task Manager. An uninstall and reinstall allowed the update to go through without further incident.

Yesterday I updated the software on my laptop as well and it went through without any complaints whatsoever. Both are running Windows 11.