fahrer
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Plex App Errors

Tue Jun 12, 2018 10:46 pm

I just installed the Plex App and activated it. It's able to connect to the server (on the local host), browse media, and issue pause/play commands. No other commands, including playing a selected movie or TV episode. I'm using the plex app on an Amazon Fire TV for most of the testing. Chrome clients get a little further but trying to play items generates an error on the client: "An error occurred loading items to play".

Here's a list of additional error appearing in the myServer log and the plex app log in myServer:
  • Plex app log every 2 seconds: "Error at MoveNext at line # 1698 - Object reference not set to an instance of an object".
  • When issuing "most commands from the sample screens, the following error appears in the Plex app log and the action doesn't work: "Error at MoveNext at line # 3026 - The remote server returned an error: (400) Bad Request."
  • In the myServer log: "Error at SaveToJpg at line #8738 - Parameter is not valid."
  • When trying to browse episodes, error in the myServer log: "Error at GetRowCount at line #14544 - Incorrect syntax near ')'."

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AllonisDave
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Re: Plex App Errors

Wed Jun 13, 2018 2:07 pm

Interesting

At line 1698 the app is trying to scan existing sessions
http://" + activeServer.address + ":" + activeServer.port + "/status/sessions

At line 3026 it is trying to send a command to the Plex server and it is timing out trying to send.

The other issues are artifacts of not syncing with Plex.

The app is having a hard time trying to talk to the Plex server. Do you have any authentication turn on in Plex?

fahrer
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Re: Plex App Errors

Wed Jun 13, 2018 8:57 pm

I haven't enabled any authentication other than the Plex standard install. I followed the Plex app installation instructions on the Allonis site and the token was populated automatically when I entered my username/password in the config screen.

I tried out the URL you specified from Chrome and I got a 401 Unauthorized error. I took a look on the Plex site and found an article about authentication and it said how to disable authentication for the local subnet (although they do not recommend that). With authentication disabled for the local subnet, the "line 1698" errors don't occur every 2 seconds but they do still happen periodically.

I also have some new errors now:
  • Error at MoveNext at line # 1669 - The remote server returned an error: (500) Internal Server Error
  • Error at GetDataSync at line # 2976 - The remote server returned an error: (400) Bad Request.
  • Error at GetWebData at oine # 3429 - Error reading JToken from JsonReader. Path '', line 0, position 0.
  • Error at MoveNext at line # 3026 - The remote server returned and error: (500) Internal Server Error.

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DavidL
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Re: Plex App Errors

Thu Jun 14, 2018 7:25 am

Firewall issue between the two?

fahrer
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Re: Plex App Errors

Thu Jun 14, 2018 9:07 am

Plex is running on the same server as myServer. I think that rules out a firewall issue but maybe some other conflict with having them on the same server?

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Krumpy
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Re: Plex App Errors

Thu Jun 14, 2018 10:16 am

While I personally do not think that it is a firewall issue, I would turn it off and test as it is not hard to temporarily turn off the Windows firewall.

Can you connect via a Plex client?

fahrer
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Re: Plex App Errors

Thu Jun 14, 2018 11:51 am

I turned off windows firewall, no change in the behavior. All other clients connect and function without issue.

fahrer
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Re: Plex App Errors

Tue Jun 19, 2018 11:25 am

Any word on resolving these errors and making the Plex App work?

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DavidL
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Re: Plex App Errors

Tue Jun 19, 2018 1:55 pm

As a test, what if you disconnected all other clients?

And the Plex app is running?

Also, just for info, what are you using Plex for? ie: what's the need for Plex when you have myServer? Is this for movies? Have you used myServer's myMovies?

fahrer
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Re: Plex App Errors

Tue Jun 19, 2018 8:00 pm

I can't disconnect all clients, because the point of the app is to issue commands to clients and initiate playback of media on those clients. That's not working right now, errors are generated. Play/Pause works when something is already playing but nothing else.

Yes, the Plex App is running, that's what's generating the errors.

I see the question of Plex vs. myMovies as a whole separate topic. I've been using Plex for Movies, TV Shows, Music, and Photos for a while now. I haven't tried myMovies. A part of why I don't use it is because Plex has worked well for me and I don't have a 100% clear picture about how myMovies would work. "If it ain't broke, don't fix it".
  • Device Support: Plex has client apps for all major devices. I use Tivo and FireTV devices throughout and house and they support Plex natively. I'm a little fuzzy on how the content from myMovies actually gets played. Does a PC need to be connected to each TV, can the content be played back on iPads? Can content be played back from outside the home? Does it use DLNA to stream to devices? Are other family licenses required to use that functionality in addition to the App licenses?
  • Amazon Echo Support: Plex has an Alexa skill that allows playback of music and issuing commands to clients. I haven't started using this yet but I have Echo's everywhere and I plan to start.
  • Cost: I don't need any of the Plex Pass features, so I only pay a couple bucks for each of the client apps one time, say $20 total. myMovies is relatively expensive to provide the same functionality. myMusic, myPhotos, and myMovies would total $310.
  • Off the Shelf: Plex focuses on one thing and does it very well out of the box with very little fuss. Plex has a very large install base with a very large support community. Allonis does a lot of things very well but, because Allonis is a small company, support can be limited. I don't mean that as a criticism, just my preference for more "off-the-shelf" stuff when possible to help keep the WAF high.

fahrer
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Re: Plex App Errors

Fri Jun 22, 2018 8:50 am

Can I get support for the Plex app not working or is a refund available?

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AllonisDave
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Re: Plex App Errors

Fri Jun 22, 2018 2:17 pm

Install Team Viewer 12 from myInstaller. Email me your Team Viewer 9 digit ID and password. Plex is working fine for me here. I need to see your system to understand what might be happening.

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