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Email change not sticking on Cinemarsolutions.com Website

Fri Aug 13, 2010 8:12 am

I have changed my email address several times in the login area of the Cinemarsolutions.com website. But everytime I check, my old email address reappears.

This may be the problem that is preventing me from getting activation codes (my old email address is not forwarded).

Mario, I have sent a few emails explaining this but have not received a response. Will you please check your email? Thanks


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Re: Email change not sticking on Cinemarsolutions.com Website

Mon Aug 16, 2010 10:23 pm

mcascio wrote:Did you get our emails?
Got the activation codes, thanks! However, website still shows my old email address, even though I have tried to change it several times.

Website says "Please enter your current email address", and "Thanks for taking the time to keep our datatbase current."

I have typed in the new address and pressed ""Submit" button and "Click Here to Close Screen" button. If I log off, then log back on, the old email address appears.

mcascio

Re: Email change not sticking on Cinemarsolutions.com Website

Tue Aug 17, 2010 10:03 am

The activation codes are sent to the email you've configured in MLSERVERS > HELP > MANAGE LICENSE KEYS > OWNER INFO email address.

The email address in the USER LOGIN on the left side of the Cinemar website is no longer used for anything or required.

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Re: Email change not sticking on Cinemarsolutions.com Website

Wed Aug 18, 2010 6:51 am

My bad. Corrected now. I had not looked at that tab on the Product Registration Manager in many years, and just did not remember that it included the email.

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